Prior to a keywork session the worker should take some time to think about what he or she wants to achieve and how they might do this. For the initial session, the goal will be developing trust in the relationship and explaining the purpose of keyworking, confidentiality and so on.
Before this first session, the keyworker should review the resident’s file, including referral forms, admission details and any risk assessment.
In emergency accommodation for homeless people, engaging with some residents can take time, patience and persistence. It is common for some residents to be socially isolated and difficult to engage. Keyworkers should not give up, and may have to find creative ways to continue to try to engage with those residents.
“One very isolated resident loved seeing the latest movies. Through going to the cinema together, her keyworker eventually built the trust to talk with her about her other needs and wishes.” Eliza Newell, Thames Reach
Some people will have had negative experiences in institutions and may be suspicious of the keyworking system. Staff will have to be sensitive and assertive to develop the keyworking relationship. Team meetings and supervision can be invaluable in sharing ideas on appropriate ways to engage isolated residents.
“Keyworking is not in my understanding a systematised function that can be achieved by following lists of qualities and tasks that can be ticked off. It is based on a complex relationship between two people that takes energy and thought to make it work” Beckler (1998)
For further ideas about developing effective relationships, see the chapter on The Relationship by David Brandon, in The Resettlement Handbook.