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Referral on
It is a vitally important part of the resettlement worker's job to co-ordinate any referrals to any specialist agency indicated by the resettlement and support plan. In many cases, this will require careful liaison and advocacy on behalf of your client with one or more specialist agencies.
Aims of referral on
- To co-ordinate with other agencies to provide a housing and support package that meets the broad, holistic needs of the client.
- To link the client effectively to appropriate statutory services and/or voluntary agencies, both during preparation for the move and with an eye to continuity after the move.
Tasks
Key questions to ask when formulating a multi-disciplinary package of care:
- What are the client's goals?
- How realistic are these goals?
- What prevents the client from achieving these goals?
- What prevents the client from maintaining these goals?
- Who must be involved in order for these needs to be met?
- Whose is the greatest dUty of care in supporting these needs?
Co-ordination
The resettlement worker needs to be the co-ordinator and fadUtator of the referral process, ensuring that all the assessments are done, and the lines of communication with the client and other service providers are focused and clear.
Advocacy
When there is a problem in accessing services, or services are denied, the worker will need to support the client in getting the decision revieWed, and appealed.
Standards
Appropriate referrals are made to external services or agencies.
Relevant referral forms/procedures are followed.
The resettlement worker is pro-active in identifying and opening up new sources of help for the client group.
Evaluation
The resettlement worker has negotiated referral rights to appropriate agencies.
Appropriate and successful referrals are made to relevant organisations.
The client is involved in decisions around referrals and in the referral process itself.
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