Contents page

1. Theory - sets the theoretical context of street outreach services and the factors that affect their operation

Theory: an introduction

The environment

Models and approaches to street outreach

Reconnection

Working constructively with enforcement

2. Creating a positive service - outlines the measures needed to set up and develop an outreach service and its staff

Creating a positive service: an introduction

Staff

Recruitment

Volunteers

Supervision

Appraisal

Disciplinary and grievance

Risk management

Ways of working

Valuing diversity

Quality

Complaints

Client participation

Strategic partnership working

3. Accommodation - details the different accommodation options available to rough sleepers

Accommodation: an introduction

Referrals and barriers to accommodation

4. Delivering a quality service - outlines the practical approaches to street outreach working

Delivering a quality service: an introduction

Engagement

Older rough sleepers

Young people

Working with rough sleepers with no recourse to public funds

Couples and dogs

Cold Weather

Reconnections

Practical risk management

Operational guidelines

5. Resources - examines published literature on rough sleeping and related issues

Resources