Operational guidelines
This page is a brief summary of practices that frontline outreach staff should consider before commencing each outreach shift
- Street Outreach service identification (preferably not in a wallet or purse)
- Zipped bag to hold items
- At least one torch
- Mobile phone
- Notebook
- Pens
- Alarm (if appropriate)
- Map
- Your agency details/cards
- Telephone numbers of agencies (e.g. day centres, drop-in services)
- Details of hostel vacancies/reserved spaces
- Incentives (e.g. blankets, cups of tea, cigarettes) - in line with service policies
- Recording/monitoring forms
- Small amounts of money (telephone, escorts and beverages for client)
Speak with partner prior to leaving about working practices (e.g. signal word, preferred method of engagement).
Complete log-in book when leaving and returning.
Plan a route or area that you will be working in
(If appropriate) contact police to inform them of the location you will be working in.
Liase with building managers (e.g. car park managers) to say you will be present.
Fill out the incident book and/or speak with your line manager if necessary.
Back: Practical risk management
Created by
craig.weeks
Last modified
2008-07-02 10:53 AM