This section of the handbook outlines the measures needed to set up and develop an outreach service and its staff.
There are many areas to consider when designing and developing an outreach service; these areas require careful planning in order to meet the needs of the rough sleepers in a region. People are integral to creating a positive service and a key focus of this section is supporting staff, volunteers and partner agencies in the best possible ways to deliver the most effective service.
Staff and volunteers – looks at all the considerations when working with staff and volunteers including recruitment, supervision and appraisal.
Ways of working - considers key factors for those planning a service such as shift times, incentives and throughcare.
Valuing diversity - examines the ways of taking a positive approach to diverse client groups.
Quality systems and outcomes measurements - highlights the value of quality and recognised quality systems to support the delivery of services.
Complaints - discusses ways of obtaining feedback and dealing with negative situations.
Client participation - looks at ways of working with clients to improve service delivery.
Strategic partnership working - details how collaboration and partnership working between different agencies can improve delivery and coordination of services.